Privacy Policy

2. Information Collection & Sole Purpose

We collect personal information that you voluntarily provide when filling out forms on our site or communicating with our team. This may include:

• Contact information (Name, Email address, Phone number)
• Property & project site location details in NSW
• Project details (Building classifications, floor areas, CDC/CC/OC inquiry scope)

Sole Purpose Promise: Personal data collected by No1 Building Services is used solely to evaluate your project request, prepare quotes, schedule inspections, and communicate regarding your building certification needs. We do not sell, rent, trade, or share your data with external marketing third parties.

3. AI Assistant & Gemini API Processing

Our website includes an AI chat assistant designed to answer questions regarding NSW Complying Development (CDC), Construction Certificates, stage inspections, and building codes.

When you interact with the chat widget, your messages and inputs are sent securely via HTTPS to our private server endpoint (/api/chat), which utilizes the Google Gemini API to generate real-time regulatory guidance and submit project inquiries directly to our team. Chat data is processed exclusively for user inquiry fulfillment and lead management.

4. GDPR & Australian Privacy Rights

Under the Australian Privacy Principles (APPs) and the General Data Protection Regulation (GDPR), you hold the following rights regarding your personal records:

• Access & Portability: Request a copy of the personal information we hold about you.
• Rectification: Request corrections to any inaccurate or out-of-date information.
• Erasure ("Right to be Forgotten"): Request the deletion of personal data when no longer needed for statutory obligations.
• Consent Withdrawal: Opt out of communications or revoke consent at any time.

5. Data Security

We enforce industry-standard security practices, including Transport Layer Security (TLS/SSL) encryption for all web data transmissions, restricted server access, and secure data storage protocols to prevent unauthorized access or disclosure.

6. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact our team: